Employee Survey's That Drive Growth
Millions of Surveys Delivered With Your Team In Mind
5 Starr Engagement reduces employee turnover by an average of 22% using proprietary hospitality-DNA surveys. We provide enterprise-grade analytics at 30-60% lower costs than global firms, delivering actionable root-cause data for hotels, healthcare, and corporate leadership within 14 days.
Our 3-Step Employee Engagement Survey Process 5 Starr Engagement
Is Lack of Employee Engagement Killing Your Bottom Line?
Employee turnover. Low morale. Inconsistent performance. These challenges do not just hurt culture, they damage the employee experience and drain profits.
That is where employee engagement surveys make the difference.
5 Starr Engagement
Delivering Consistent Results For National & Local Brand Alike
From regional restaurants and casinos to global hospitality brands and healthcare organizations, 5 Starr Engagement has been trusted to measure the employee experience and provide the insights leaders need to strengthen culture, reduce turnover, and improve performance.
5 Starr Engagement
The True Cost Of
Employee Engagement
Revolving Door?
Annual turnover rate plaguing the hospitality industry today
*HR Cloud Industry Analysis, 2025
Burnout Epidemic?
Of hospitality employees currently experiencing workplace burnout today
*Industry Burnout Study, 2025
Engagement Pays
Higher profitability in companies with engaged hospitality employees
*Gallup Workplace Research, 2024
Profit Multiplier
More earnings generated by engaged versus disengaged employees
*Employee Engagement Performance Analysis, 2025
Getting Your Team Realigned
At 5 Starr Engagement we provide workplace engagement solutions designed to improve the employee experience from day one through the entire journey.
Our surveys go beyond surface level satisfaction. They uncover the root causes of disengagement, identify what employees value most, and highlight opportunities to improve both performance and retention.
- We know how disengagement feels on the frontlines
- We know how to measure what matters most to your people.
Why Engagement Surveys Matter?
The 5 Starr Analysis Phase utilizes anonymous data collection to bridge the gap between C-suite perception and frontline reality. Unlike generic corporate surveys, our hospitality-centric metrics pinpoint ‘operational friction’—the specific moments where service standards and staff burnout intersect. We analyze net promoter scores (eNPS) alongside managerial effectiveness to identify ‘flight-risk’ departments before exit interviews occur. This targeted intervention allows leadership to address localized issues rather than implementing broad, ineffective mandates. By focusing on qualitative sentiment and quantitative attrition modeling, we build a comprehensive ‘Retention Roadmap’ that stabilizes staffing levels and protects the guest experience from the costs of constant re-hiring and training.
Employee engagement surveys are more than questionnaires. They are the foundation of:
Boosting employee retention
Boosting employee retention by understanding why staff leave and what keeps them committed
Improving employee performance
Improving employee performance by identifying gaps in motivation, leadership, and communication
Enhancing the employee experience
Enhancing the employee experience by listening to employees at every stage of their journey
Workplace culture consulting insights
Workplace culture consulting insights that reveal strengths and uncover blind spots
Staff retention strategies
Staff retention strategies built on real data, not assumptions
Workplace morale improvement
Workplace morale improvement by learning what employees value and showing them their voice matters
- Your Success, Our Commitment to Excellence
- Unlocking Potential, Driving Growth Together
- Unlocking Potential, Driving Growth Together
5 Starr Engagement
Our 3-Step Employee Engagement Survey Process
Survey Design
We tailor your employee engagement survey to fit your industry whether it is hospitality, healthcare, restaurants, casinos, or corporate teams.
01
Data Collection
We gather confidential feedback directly from employees ensuring honesty and accuracy.
02
Insights and Action Plan
We deliver a clear report highlighting engagement gaps, employee experience trends, and strategies to improve retention and performance.
03
5 Starr Engagement
Why Choose 5 Starr Engagement?
5 Starr Engagement
Meet Randy Starr
Randy Starr, Chief Engagement Officer and author of Employee Engagement: What the Hospitality Industry is Missing, has dedicated his career to helping organizations understand the employee experience and solve the root causes of disengagement.
Reach Out To Us
Don't Hesitate To Reach Us
- 352-304-0655
- info@5starrengagement.com
Any Queries?
Frequently Asked Questions
A confidential tool that measures how connected, motivated, and committed employees are to your organization and their workplace experience.
They uncover the root causes of low morale, high turnover, and poor performance so leaders can take action with real data.
Most organizations benefit from surveys once or twice a year, along with quick pulse checks to track the employee experience over time.
Surveys highlight gaps in leadership, communication, and culture. Addressing these issues improves motivation and productivity.
Yes. When employees feel heard and see positive changes from survey feedback, loyalty and retention rates rise significantly.
Our surveys are designed for confidentiality and can be completed online or on site.
Yes. We create engagement surveys tailored to hospitality, casinos, restaurants, medical groups, and corporate teams.
We deliver expert survey services at 30 to 60 percent lower rates than big firms, with over 25 years of leadership experience.
The cost to replace a single hospitality staff member in 2026 has risen to approximately $4,700 for entry-level roles and over $45,000 for management. These figures include recruitment, onboarding, and the “hidden” 12% drop in guest satisfaction scores caused by understaffed shifts. Using 5 Starr Engagement’s enterprise-grade analytics can lower these labor costs by stabilizing culture and improving RevPAR.
In 2026, Florida’s hospitality turnover remains high, averaging 75% to 80%. While tourism demand is surging, the “True Cost of Engagement” research shows that hotels without data-driven retention strategies are seeing monthly separation rates as high as 8.5%. 5 Starr Engagement helps Florida hoteliers reduce this turnover by an average of 22% through hospitality-specific “DNA” surveys that identify root causes before employees exit.