About Us
Employee Engagement Experts with Real Hospitality Experience
At 5 Starr Engagement we are engagement survey specialists and company culture consultants with decades of real-world leadership experience in hospitality.
Our Story
Our story began in the hospitality industry where Randy Starr spent more than 25 years as a General Manager and Regional Manager. He lived the daily challenges of high turnover, inconsistent service, and the struggle to build teams that stayed motivated. Randy saw firsthand that policies and perks alone could not fix disengagement. Leaders needed better data and insights to guide real cultural change.
Who We Are?
- Employee engagement experts who know what it takes to keep staff motivated in fast-paced industries
- Engagement survey specialists who design surveys that uncover real issues, not surface-level feedback
- Company culture consultants who help leaders understand and act on employee insights
Our work is rooted in the belief that data should drive action. We do not just deliver survey results, we equip leaders with a roadmap to improve morale, loyalty, and performance.
Why Choose 5 Starr Engagement
Hospitality roots
With Randy’s decades of experience as a GM and Regional Manager, we understand firsthand what disengagement feels like on the frontlines
Affordable solutions
Our surveys deliver actionable insights at a fraction of big firm costs
Broad expertise
We are also organizational development experts, employee retention consultants, and team building consultants who know how to connect data to strategy
Personal touch
As a mom and pop firm, we value relationships and deliver a personalized experience every step of the way
- Your Success, Our Commitment to Excellence
- Unlocking Potential, Driving Growth Together
- Unlocking Potential, Driving Growth Together
Meet Randy Starr
Randy Starr, Chief Engagement Officer of 5 Starr Engagement, is the author of Employee Engagement: What the Hospitality Industry is Missing. With more than 25 years as a GM and Regional Manager in the hospitality industry, Randy has led teams through the real-world challenges of disengagement, turnover, and customer satisfaction.
Reach Out To Us
Let's Connect
Engagement begins with understanding. Start by uncovering the truth behind your workplace culture with a survey designed to give you clear, actionable insights.
Any Queries?
Frequently Asked Questions
Employee engagement surveys reduce turnover by identifying the root causes of disengagement, such as poor communication or lack of growth opportunities. By collecting confidential feedback, leaders can implement data-driven action plans that improve morale. 5 Starr Engagement helps hospitality brands strengthen culture, leading to higher staff retention and 21% higher profitability.
Businesses choose 5 Starr Engagement for “big firm” research at 30% to 60% lower rates. As a “mom and pop” consultancy with 25+ years of real-world hospitality leadership, they offer personalized, actionable insights rather than generic reports. This makes expert-level workplace culture analysis affordable for regional restaurants, casinos, and hotels.
A 5 Starr Engagement report includes a clear analysis of engagement gaps, employee experience trends, and a customized action plan. The results go beyond surface-level satisfaction to uncover what employees value most. Leaders receive a strategic roadmap designed to improve performance, boost loyalty, and align the team with company goals.
Yes, you can customize surveys to fit specific industries such as hospitality, healthcare, and retail. 5 Starr Engagement tailors every survey to address the unique challenges of your sector, whether you are a regional restaurant or a national casino. This ensures the data collected is relevant to your specific operational environment.
Most organizations benefit from conducting comprehensive engagement surveys once or twice a year, supplemented by frequent “pulse checks.” Regular surveys allow leaders to track the employee experience over time and measure the effectiveness of new policies. Consistent monitoring helps prevent high turnover and maintains a motivated, productive workforce.
Yes, all 5 Starr Engagement surveys are strictly confidential to ensure honesty and accuracy. Employees can provide feedback online or on-site without fear of reprisal. This confidentiality is crucial for uncovering the “truth” about workplace culture, allowing leadership to address real issues that are often hidden in non-anonymous settings.
Employee engagement is critical because disengaged staff cost businesses money through high turnover, low morale, and inconsistent service. Highly engaged teams see a 41% reduction in absenteeism and significantly higher productivity. Using data-driven surveys allows companies to protect their profits by building a workplace people love.
The 5 Starr Engagement personalized approach stems from their “mom and pop” firm philosophy. Unlike faceless global consultancies, they listen to each client’s specific needs and adapt their methodology accordingly. This hands-on leadership ensures that the survey results are not just data points but practical tools that owners can use immediately.
Onboarding surveys help improve the employee experience by measuring a new hire’s initial impressions and level of support. Identifying friction points early in the “employee journey” prevents early-stage turnover. 5 Starr Engagement provides these specialized tools to ensure your team feels connected and motivated from day one.
5 Starr Engagement provides employee engagement solutions for both national and local brands across the United States. Their expertise is especially valued in high-touch industries like hotels, healthcare organizations, and corporate teams looking to strengthen their culture and reduce the high costs associated with employee turnover.